The online system used by many North Carolina students for virual learning crashed on the first day back to school Monday, education officials across the state said. State education officials said the site was back up by 10:30 a.m.
A majority of public school students in the state are starting the fall semester with virtual classes. Every school district in North Carolina is either starting online or with a hybrid model of online and in-person instruction because of fears of spreading the coronavirus.
The NCEdCloud site, which is the state Department of Public Instruction's online learning system, went down early Monday morning as students from across the state started logging on for their first day of virual classes.
"We are aware of statewide issues with NCEdCloud. NCDPI is working with the vendor to resolve," state education officials tweeted Monday morning.
In a 9 a.m. statement, Charlotte-Mecklenburg Schools said, "CMS is aware of issues with the state program NCEdCloud. This is the program that students and faculty use to access the Canvas remote learning platform. The state is looking into the issues and hoping for a solution soon."
"The system used to access PowerSchool and Canvas, is experiencing technical issues across the state making it difficult for some staff and students to log in. State IT teams are aware of the issue and are working to resolve it," Durham Public Schools tweeted Monday.
"NCDPI is working with the vendor to determine and address the root cause of the issue," state officials said after the site came back online.
Schools were shuttered abruptly in March. Teachers and administrators had hoped to be back in the classroom now, but most will start the year with fully online instruction.
State officials said they were working with the company Identity Automation to get the site working again. The company appears to be the vendor that handles how students log in to the system.