The fallout from Friday’s global IT outage continues to ripple through the airline industry, with Delta Airlines particularly hard hit. The Atlanta-based airline canceled more than 800 flights and delayed 1,200 on Monday, leaving travelers in a lurch.


What You Need To Know

  • Delta Airlines canceled over 800 flights and delayed 1,200 due to a global IT outage

  • The outage was caused by a faulty software update from CrowdStrike

  • Passengers faced significant travel disruptions and some sought alternative arrangements

  • Delta issued travel waivers for affected passengers

Robert Dougan, who was traveling to Atlanta, shared his frustrating experience.

"Originally, it was only like an hour delay. You know, it was a 6:30 flight and it was delayed to 7:30 or something like that. And then it was delayed to 8:30 and then 9:30 and then 10 and finally just canceled," Dougan said.

Dougan, like many others, was left stranded with no immediate plans. Fortunately, his family had travel insurance, which allowed them to secure hotel accommodations until they could catch the next flight home on a different airline. 

"Now we're flying back this evening on United instead of Delta," Dougan added.

Delta Airlines CEO issued a statement over the weekend, acknowledging the severe impact of the outage. 

"The pause in our operation resulted in more than 3,500 Delta and Delta Connection flights canceled through Saturday. Cancellations continue on Sunday as Delta’s teams work to recover our systems and restore our operation. Canceling a flight is always a last resort, and something we don't take lightly," the statement read.

The airline has issued travel waivers to enable travelers to change reservations at no charge. However, not all Delta travelers found such arrangements. Charles Nelson, who was traveling to Detroit, faced significant financial challenges. 

"American was willing to charge me $1,000, which I don't even have, to get from here to Philadelphia to Detroit. I don't have that sort of money right now," Nelson said.

Nelson’s travel woes began on Friday.

"My flight didn't leave Detroit till 1:17 in the morning, and we got into Albany at 3 a.m.," he said.

He is still feeling the effects of the disruption.

"When I opened up to look at my ticket because I had already checked in yesterday, it said, 'Oh, you've been rebooked because my flight got canceled and I'm not rebooked until Wednesday morning at 6 a.m.'"

Some travelers decided to rent cars to get home, as the disarray caused crews and planes to be in the wrong places at the wrong times. Steve Smith, communications director at Albany Airport, commented on the situation. 

"It's going to take probably a few days to completely reset. There are some cancellations. There are some delays. And again, that's because airplanes aren't where they're supposed to be. Crews aren't where they're supposed to be," Smith said.

The software glitch caused issues for airlines and some airports dependent on the affected software. Albany Airport, which uses different software, was unaffected. Airport officials encourage travelers to take precautions and check flight status before arriving at the airport. If any plans were impacted, they recommend calling airline customer service for accommodations.