TEXAS — Texas' driver license system is now available after a week of service disruption. A system upgrade that began over Labor Day weekend impacted normal service hours for driver license offices all week. The Texas Department of Public Safety said offices will reopen for regular business hours on Monday. 

Offices were closed down on Friday, Sept. 1 and onward. DPS planned to resume normal business hours Tuesday, Sept. 5, but the system was overloaded. A capacity issue caused by the upgrade is cited as the reason for the overload. 

“We understand the frustration the extended upgrade has caused to those customers who had their appointments cancelled this week, and we apologize for the inconvenience," said DPS. "Our customer service team is contacting impacted Texans via preferred email or phone to give them priority rebooking as quickly as possible.”

The following services were affected by the upgrade, “renewing or replacing a driver license or identification card, obtaining a driver record and verifying eligibility,” according DPS. Online services will be available starting Monday.

DPS staff worked with experts outside the department to solve the software issues. They stabilized the system and steadily expanded their driver license services.

“DL offices will be extending hours in high-volume areas in order to accommodate rebooked appointments in the short-term. During this time, walk-in service will be very limited or unavailable at most locations as we work to serve those people who were impacted this week,” DPS explained.

Mega Centers in Garland, Fort Worth and Carrollton reopened on Friday, Sept. 8.