Duane Reese is an Army veteran who served in active duty from 1979-83 and as a reservist from 1983-95. He said his hot water tank stopped working last February, and he tried to get a new one, but was turned away due to his credit. He was given resources to try to get help, but things weren’t working out. This fall, Reese said he contacted one of the companies, Falso Service Experts, again and asked for help.