CHARLOTTE, N.C. — It’s the picture that’s taken social media by storm.


What You Need To Know

  • A Delta Connection flight attendant went viral for helping a passenger
  • Floyd Dean-Shannon is the flight attendant in the picture
  • He said he could tell the passenger was nervous and stepped in to help


Flight attendant Floyd Dean-Shannon was seen holding the hand of a passenger on a Delta Connection flight from Charlotte to JFK.

Another passenger, Molly Simonson Lee, saw the moment happening and snapped a picture that’s since become viral.

We spoke to Dean-Shannon, who is based in Atlanta, over Zoom.

Dean-Shannon said he just started his job as a flight attendant three months ago.

He noticed the passenger when she got on the plane, saying she looked nervous, so he stepped in to comfort her.

“She went to sit down, she had a personal fan with her and she was fanning herself and I’m like are you OK,” he said. “And she said, 'It’s been years since I’ve flown, and all accidents been happening and stuff,' and I told her, I said, 'Well I’m going to make sure you’re OK. I got you, I am going to make sure you are good and OK.'”

He said safety is his number one concern and he wanted her to feel safe.

“I want to make sure that when everybody comes on the plane they understand safety is our number one priority because that’s how we are trained,” he said. "We are trained to propel and to go beyond the medal of the mark to do what we have to do to make sure that you are safe on our aircrafts.”

"We are touched by the kindness shown by this flight attendant, working on a Delta Connection flight, and proud that this humanity is displayed by our people every day,” said a Delta spokesperson in a statement. "Delta and its partners are dedicated to embodying warmth and care – the Delta Difference –  to ensure our customers enjoy a premium overall experience.”