HONOLULU — Starting October 7, a partnership between the Department of Labor and Industrial Relations, the National Association of State Workforce Agencies and the U.S. Department of Labor will implement tools in the State Information Data Exchange System, or SIDES, that will allow employers to receive and respond to unemployment insurance claims quickly, accurately and securely, according to the DLIR.

What You Need To Know

  • “SIDES is an innovative online platform that streamlines and enhances the exchange of information between the DLIR and employers,” said DLIR Director Jade T. Butay

  • According to the DLIR, registered employers will be able to access SIDES through a single sign-on feature via the web portal

  • This single sign-on feature “is a safe and secure solution that will reduce errors, help to prevent fraud and improve accuracy”

“SIDES is an innovative online platform that streamlines and enhances the exchange of information between the DLIR and employers,” said DLIR Director Jade T. Butay in a release. “We’re improving efficiency and reliability for employers on our existing portal while developing a new platform to replace the legacy application on the mainframe.”

According to the DLIR, registered employers will be able to access SIDES through a single sign-on feature via the web portal. This single sign-on feature “is a safe and secure solution that will reduce errors, help to prevent fraud and improve accuracy.”

UI Administrator Anne Perreira-Eustaquio stated, “The DLIR is proud to partner with employers to offer this innovative solution that empowers businesses to navigate the unemployment insurance process with ease. SIDES enables employers to focus on their core operations with confidence knowing that their UI claims management is streamlined and efficient.”

SIDES is available in two formats:

• SIDES E-Response - This format is for employers with a limited number of unemployment insurance claims. This “no-software-required system” allows employers to receive and respond to requests for information electronically.

• SIDES System Integration - This format is for third-party administrators, professional employer organization or multi-state employers that involves using web services to connect to model software for employers to respond to requests. It’s an advanced tool for TPAs or PEOS dealing with large volumes of UI claims or employers who do business in multiple states.

Employers can visit the DLIR website or contact the dedicated SIDES support team by emailing DLIR.UI.PDCES@hawaii.gov or calling 808-586-9075 for more information.