HONOLULU — Since opening the first segment of Oahu’s rail system to the public on June 30, the City and County of Honolulu’s Department of Transportation Services says Skyline has served over 40,000 passengers at its nine stations during the first three days of service, according to a news release.

What You Need To Know

  • The first segment of Skyline and its nine stations stretching from Kualakai (East Kapolei) Station to Halawa (Aloha Stadium) Station opened to the public on June 30

  • Always show aloha to fellow passengers, DTS advises

  • Help keep Skyline safe for everyone and watch out for fellow passengers; if you see something, say something

  • Skyline hours of operation are 5 a.m. to 7 p.m. on weekdays and 8 a.m. to 7 p.m. on weekends and city holidays

To improve rider safety and comfort, DTS provides the following tips:

  • For a full round-trip experience, depart your Skyline station at least one hour before the rail system closes at 7 p.m. daily.
  • A reminder that trains accelerate faster than vehicles. After the doors close, prepare for the train departure by sitting at an available seat, or if standing, always holding onto a grab-bar or strap.
  • Keep keiki in front of you when passing through fare gates and entering or exiting Skyline through train doors and platform gates.
  • Use caution around doors, platform screen gates and fare gates. Do not attempt to hold a train by blocking doors or fare gates. Doing so will cause delays for everyone.
  • For individuals using mobility devices, carrying luggage, pushing bicycles or scooters, or traveling with keiki, use the wider fare gates or ADA gates that are available on the left and/or right side of the regular fare gates at each station.
  • All “reasonably sized” wheeled devices are welcome aboard Skyline. Except for mobility devices and aids such as wheelchairs and scooters, DTS asks passengers to walk your devices at and inside stations and trains, being cautious of fellow passengers. Gasoline-powered vehicles or machinery are not allowed aboard Skyline.
  • Show aloha to fellow passengers by allowing others to exit before entering Skyline trains; let kupuna and others with disabilities board first; if you are able, offer seats to those who need them; do not block train doors, bicycle securement areas or aisles; silence your mobile device; and avoid loud conversations.
  • It’s permissible to take pictures and videos of your Skyline experience but be careful when moving about Skyline trains and stations by watching your step and using extra caution when utilizing stairs or escalators. DTS encourages the use of #SkylineHNL and #RideTheSky hashtags to share the experience.
  • Help keep Skyline safe for everyone and watch out for fellow passengers. If you or someone near you requires assistance, notify a train or station operator using an emergency call box located in trains and at stations or call or text 911. If you see something, don’t hesitate to say something.
  • When using your HOLO card to enter Skyline stations, tap the card on the right side and enter on the left of the reader. The green-lit arrows on the face of the fare gates indicate where you can enter. Red lit “X” marks mean you cannot pass through the fare gates. Tap the HOLO card on the card reader (the blue pad with black circle) and not on the screen itself. Remember to tap your HOLO card when you exit the station.

Skyline hours of operation are 5 a.m. to 7 p.m. on weekdays and 8 a.m. to 7 p.m. on weekends and city holidays.

Information on Skyline is available on the Skyline Rail Operations website. Customer service is available by calling 808-848-5555.

A series of videos are available on the Honolulu DTS YouTube channel to introduce Skyline, get familiar with the stations, how to ride TheBus and Skyline, and more.

Visit the HOLO card website for information on getting a HOLO card, earning day and month passes, and more. People can also call 808-768-4656 or email info@holocard.net with questions.

The first segment of Skyline has nine stations stretching from Kualakai (East Kapolei) Station to Halawa (Aloha Stadium) Station. The Honolulu Authority for Rapid Transportation continues to work toward reaching the Daniel K. Inouye International Airport and Downtown Honolulu and completing the rail system to the Middle Street Transit Center Station and the Civic Center Station. Visit the HART website for traffic updates and alerts as work continues.

Sarah Yamanaka covers events, environmental and community news for Spectrum News Hawaii. She can be reached at sarah.yamanaka@charter.com.