HONOLULU — Following a change in hours of operation of the Pearlridge Satellite City Hall back in mid-April, discussions between mall management and satellite city hall officials have resulted in business hours returning to a 9 a.m. opening time starting July 3.
The Pearlridge Satellite City Hall is the city’s largest satellite city hall located in Pearlridge Center. It provides 200 to 300 customers services ranging from motor vehicle registration and driver’s license renewals to water bill payments and HOLO card purchases and renewals.
Starting July 3, the first hour from 9 a.m. to 10 a.m. will operate strictly on an appointment-only basis to manage customer flow. No standby or walk-in express line services will be allowed during that time.
“We appreciate Pearlridge mall management for working with us to revert back to our original hours, allowing us to refocus on more efficiently serving the public at our busiest satellite city hall,” said Director of the city’s Department of Customer Services Kim Hashiro in a news release.
People can make an appointment between 9 a.m. and 10 a.m. at AlohaQ.org. Customers with appointments between those times must enter the site from the top-level monorail entrance of Pearlridge Center off Moanalua Rd., where satellite city hall staff will greet and escort them to the satellite city hall. Once their transactions are done, staff will escort them out of the mall.
Regular hours of operation will be 9 a.m. to 5 p.m. with the first hour limited to appointment-only customers.
Visit the Department of Customer Services website for more information.
Sarah Yamanaka covers events, environmental and community news for Spectrum News Hawaii. She can be reached at sarah.yamanaka@charter.com.