HONOLULU — If Honolulu Department of Customer Services officials are correct, finding out how to register a motor vehicle or get a driver’s license will be much easier thanks to recent improvements to the department’s official website.

What You Need To Know

  • The most obvious changes are evident on the home page, which now features larger photos and more striking colors and graphics and larger photos, which the department said is intended to appeal to younger, mobile-savvy users

  • The homepage also features the department’s new logo and uses images of a licensing examiner and customer service representative to complement its “Service with Aloha” branding

  • According to the department, key elements include “digital tools that are more multi-media and engage the user directly, allowing quick access to information about services such as vehicle registration, driver’s licenses and state identification cards"

  • The site serves more than 4 million viewers annually, more hits than any other city department website

“There has been a total redesign of our website’s homepage that should delight many users,” said DCS director Kim Hashiro. “Our website has undergone changes that make it much easier to navigate in an uncluttered environment. Our next step will be to do the same with additional webpages as customers drill down to more specific information. Eventually, our website will have the same look and feel throughout.”

The most obvious changes are evident on the home page, which now features larger photos and more striking colors and graphics and larger photos, which the department said is intended to appeal to younger, mobile-savvy users.

The homepage also features the department’s new logo and uses images of a licensing examiner and customer service representative to complement its “Service with Aloha” branding.

According to the department, key elements include “digital tools that are more multi-media and engage the user directly, allowing quick access to information about services such as vehicle registration, driver’s licenses and state identification cards.”

The site serves more than 4 million viewers annually, more hits than any other city department website. The new look is part of a broader effort to gradually redesign the websites of all city departments by early 2023. The goal, officials said, is to better help explain and summarize complex government services, communicate information in simple and easy-to-understand language, and use visual elements to increase engagement.

Michael Tsai covers local and state politics for Spectrum News Hawaii.