The Rochester Police Department said a threat against Swillburger on S. Clinton Avenue was an apparent hoax.

According to police, a person threatened staff over the phone this weekend. As precaution, management made the decision to close its doors for the night. In a Facebook post, the restaurant explained "though troubling, this incident has stressed the importance of businesses constantly working on procedures to maintain the safety of staff and guests."

Investigators continue to stress that any and all threats are taken seriously. 

"If we get a call, we have to treat everything as if it’s real. We cannot call or consider anything a hoax until we’re absolutely 100 percent certain," Deputy Brendan Hurley with the Monroe County Sheriff's Office said. "There’s always that little bit of a chance, a little bit of a risk that if something is real or [if] something does happen we have to make sure that we’re there to investigate to the fullest and try to make sure it doesn’t happen."

Police say no suspects are in custody for the apparent false threat but anyone with information is asked to call 911.   

The Monroe County Sheriff's Office is offering advice to those who receive a threat at work:

"If someone calls your business, if someone calls you on the phone, try to get as much information as you can," Hurley added. "Listen to what’s going on, do you hear background noises? Do they speak with any kind of an accent? Anything that you can give us to help us investigate it again to make sure is it a hoax, is it the real deal."

Hurley said his team regularly visits businesses to talk about how to handle an active shooter or any threat. Reach out to the sheriff's office to learn more.