Rochester's 911 Emergency Dispatch Center is getting some upgrades. For the first time, Spectrum News got an inside look at the new technology that is being installed there.

What does this mean for you? If you call 911 for emergency assistance, your call could be dispatched even quicker.

A special team at the City of Rochester Emergency Communications Department is preparing for the installation of a new CAD system.

CAD, or Computer Aided Dispatch, is the system dispatchers use to take calls for help and to send help.

Roxanne Angst is a police dispatcher currently assigned to the CAD replacement team. She says, "What this team is doing is, basically all the current information that is in our current CAD system, we’re building it into the new systems.”

"We’re hoping that the new CAD will help increase the efficiency of our entire operation top to bottom," said Director of Emergency Communications, Michael Cerretto. "When we dispatch an emergency responder to your location, it’ll come back with a location. The computer will recognize the coordinates of that address and it’ll send a map right to the responder to give him directions on how to respond," said Ceretto.

The updates come in the way of mapping, using coordinates to virtually pinpoint the location of a caller.

"We’ll be able to, just from the map, based on the information that comes in from your phone call, track your location, be able to pinpoint it, it’ll give us the XY coordinates and it’ll be sent out to the responders," said Angst.

"We also have a multi-source map which is built in. These tell you who our fire trucks are, who our officers are, obviously, and maps out for us all of the locations like the airport and the parks and things of that nature," said Angst.

For Cerretto, a man with a history in law enforcement and public safety, this new CAD is on target to be a win-win for our community and for the dispatchers.

"We’re the first call they make and we take pride in that and we do the best we can to get them the resources they need when they need it," said Cerretto.

If you need to call 911, you can expect the changes to kick in sometime this fall.