Since the summer of 2020, police reform efforts have impacted the look of local law enforcement in our region. Prior to police reform, one New York police chief went to his citizens in Manlius to see what they wanted that to look like, which ended up being a bit more virtual than expected. 

Now, a new community-based unit that's developing more engagement and updates from the force on social media has helped solve more crimes in what the Manlius police chief is calling a "game-changer."

The Manlius Police Department was able to launch its Community Police Unit about a year ago. Community Support Officer Louis Dashno says they are already reaping the benefits with in-town appearances and visits with neighbors.

“Having that direct line of communication that helps with quality of life type issues is great. We're getting a lot of good feedback, not only from the community members, but from the local governments as well. And we still have an investigative function. We handle a lot of major crimes, and then again to provide that support to our Field Services Division, but we also wear the community relations hat," said Dashno.

Town of Manlius Police Chief Michael Crowell says the idea for a community-based force was sparked about four years ago, when he asked the community what they felt was missing from their public safety departments.

“The community really wanted to see the police more, to become more engaged in community events, community programs and learning about the community and then again, forming those partnerships," said Crowell.

“It helps to develop those relationships and kind of bridge that gap between the police and the community," said Dashno.

Manlius residents like the Wood family say they see a difference and they feel connected to their police department.

“We were directly impacted initially when our 6-year-old daughter brought a 'thank you' note to school for her resource officer, and that was followed up by a visit to our house by the Community Support Unit to thank her," said Ali Wood. "They brought her a goodie bag and of course, found out that she had four younger brothers and sisters so they came back that afternoon with more goodies for the other kids, too. Having the Community Support Unit really helps to highlight all the positive things that the police are doing. Their role goes far beyond just enforcing the law. They're here as a resource; support."

Community policing is spreading across New York State, and officers say that if you would like to see more of the same in your community, or are curious about what community outreach your local department provides,, just reach out.