A new app that can be downloaded on your cell phone will make it easier for Syracuse residents to suggest quality-of-life improvements in the city.

SYRCityline allows people to make non-emergency service requests to resolve issues like roadkill or damaged street signs.

“We want to make sure, regardless of what neighborhood you live in, you’re getting the same level of services,” said Syracuse Mayor Ben Walsh.

As with the phone line and website, people can submit requests for city services to help resolve issues such as litter or grass overgrowth.

“This is a more direct way to get it immediately to the person who is going to be solving problems,” said Syracuse Chief Operating Officer Corey Driscoll Dunham. “So your potholes request is going to the superintendent of street repair. It’s his responsibility to take care of that pothole.”

A new feature with the app is that people can take and submit pictures.

You can submit problems anonymously and follow the status of your requests.

“It’s a really quick and easy way to send us the exact property that you’re talking about, the exact pile of trash that you’re talking about, the exact area of the pothole,” said Dunham. “It’s really a much more direct and easy way to make sure we know exactly what you’re talking about.”

It’s free to use and makes problem-solving more convenient for city workers and residents.

“We all move around the city and see the city through our own lenses,” said Walsh. “We all see things that we would like to see change or to be improved. This is empowering the community to help us make those changes and make those improvements.”