AMHERST, N.Y. — Three months after a video of a brawl at Chuck E. Cheese's went viral, the company is fighting to keep its game room license.

"We're doing everything in our power to resolve these issues," said Randy Forsythe, the company's chief operating officer.

There have been numerous complaints about violence at the restaurant.

"No doubt the video was disturbing, but if you detect video from a Buffalo Bills game on a Sunday, you'd see far worse," said Terrence Connors, the company's attorney.

During Monday's Amherst Town Board meeting, Chuck E. Cheese's presented immediate changes they've adopted to make their venue safer.

Inside the restaurant, some games and tables have been removed to allow for more space.

Brighter lights have been installed and the limit for party guests has been reduced from 194 to 75.

Signs about surveillance, guest activity monitors and guidelines on good, acceptable behavior are now the first things visitors see as they walk in.

 

 

Employees at Chuck E Cheese's also had conflict resolution training.

The restaurant is now staffed with armed security seven days a week and the guards will be responsible for walking rowdy guests to their vehicles.

The Amherst Police Department has been assisting Chuck E. Cheese's with increased police patrols.

"The biggest thing for me is opening the lines of communication so we can prevent incidents like this happening in the first place," said Amherst Police Chief John Askey. "The town is not in the businesses of putting people out of business."

For the time being at least, Chuck E. Cheese's is still open.

Amherst councilmember Jacqualine Berger said she believes the restaurant is on the right track to stay open with all of the changes they have made so far.