On any given day, Achieve is supporting more than 2,000 people across three counties. The organization provides residential services, employment options, and guardian programs to individuals with developmental disabilities.
As coronavirus concerns ramp up, staff are in a "stay in place order," and are living in their residential homes to prevent the transmission of COVID-19.
"I had staff that were willing to go above and beyond right off the bat. It wasn't even a question. They're hired to take care of people and they know what they need to do, and they love them. It's like their second family. We spend more time with these guys than our own family most of the time," said Achieve Residential Manager Bill Oglesby.
One residential home in Chenango County has a large senior population, making its services and safety extra important.
"We have three that turn 80 this year, so for us, we need to really make sure that we keep everything out here, so it was no problem just living with them and making sure they're taken care of," said Oglesby.
That 24-hour care comes from dedicated staff who are currently shifting between counties to help in the hardest-hit areas of the region.
"There's so many cases that it can pop up every day. We have none here in Chenango County in our facilities, so that's we're aiming to do, aiming to take care of. We've reached out to Otsego County to help with some of their DSPs over there," said Oglesby.
Residential managers say routine is especially important to these individuals. The new changes have forced his staff to get creative, and so far, it seems to be working.
"It's really important here because these people are on a regiment, they like to do what they like to do, so we have to bring it into the house, their activities, their crafts, their puzzles. We cook good food here," said Oglesby.
Residential managers say it's that creativity and positivity that's boosting morale during these most difficult times.