Broome County Dispatchers return to a newly re-modeled building, following an eight week renovation.
Upgrades replace 15-year-old infrastructure and technology in the building. Dispatchers were also given slightly more space to work, as the old center was a bit more cramped. Underground cables were also replaced to set up for a possible expansion in the future.
One of the goals of the upgrades was easing the stress on dispatchers.
"When you're here 12 hours a day, the center does about half a million phone calls a year, 200,000 dispatches, it's busy and it's always moving so dispatchers need to make sure that they're not only comfortable but have the tools to do the job all the time," said Broome County Emergency Services Director Michael Ponticello.
Dispatchers take in roughly 1,600 calls per day in Broome County.