According to Rochester Mayor Lovely Warren, adult failures led to the death of 14-year-old Trevyan Rowe. The teenager went missing from School 12 after he got off the bus Thursday. He was found in the Genesee River days later. 

“Sorry in this case is not enough. Sorry from the district and the 911 center is not enough,” said Mayor Warren. 

An investigation into what happened following Trevyan`s tragic death resulted in six 911 employees being put on administrative leave. An outline of the emergency calls made in relation to Trevyan being seen on the Frederick Douglass Susan B Anthony Bridge were reviewed and it was determined that 911 dispatchers did not follow policy. 

“In two of the phone calls, he was described as being over the safety guard rail. The updated information was not added in its entirety to the event and therefore dispatchers did not have the added info that this person was over the guard rail,” said acting 911 Director, Stephen Cusenz. 

The mayor and Rochester Police Chief Michael Ciminelli held a press conference Tuesday where they took responsibility for the shortcomings.

"It is our protocol that when someone is in distress on a bridge above water to dispatch fire rescue and notify the scuba team. This did not happen, and you know what, we have to own it," said Warren. 

Trevyan Rowe’s family has hired an attorney.