Barbara Nwobi says her house is unliveable after her home was damaged by a contractor for the state's weatherization program last spring.

"It's been frustrating not being able to live on my home," Nwobi said. "I have 6.64 acres of land here I pay taxes on. I'm a taxpayer."

She says most of the weatherization work went well until a water heater installed by Sullivan County Community Action Commission to Help the Economy, or CACHE, flooded her home. The company came back to fix the issue, but the fix didn't stick and the water heater flooded again. She says there was so much water that the door and frame became saturated, and water was all over.  

"I mean it was just gross negligence ... gross negligence," said Nwobi. "And I don't know what to do."

Since the flooding a year ago, Nwobi's home now has another problem: "A bunch of black mold and green mold and all kinds of colors in there," she said.

She says between the mold and the flooding, everything is ruined. The now-defunct company's insurance tried to settle for around half of the nearly $30,000 cost to fix the mold and damage. 

"I mean, I lost all my clothes, my furniture, my beds -- everything," she said.  "Toiletries, food, everything I lost in there."

She says she reached out to New York State Homes and Community Renewal (HCR), the governor's office, local officials -- all to no avail. She's had to temporarily relocate to Albany and even enter counseling to deal with all of the stress.

"Nobody wants to help me," Nwobi said. "They just ignore me. They just been ignoring me."

Spectrum News reached out to HCR for comment on the issue. According to the organization, it works with community partners to complete weatherization work as part of the program, but it's funded by the U.S. Department of Energy. Federal regulations won't allow the state to make direct payments to homeowners.

In a statement, a spokeswoman for the agency said they have terminated their contract with CACHE. The agency says it is working with a new partner and trying to secure funding to get the repair work done to make Nwobi's home safe and liveable.

Nwobi says HCR has also finally reached out to her. She hopes they help her like they have helped others.

"It's just a horrible feeling," Nwobi said. "I wouldn't want anybody to go through this."