Retail experts say from the amount of people allowed in the store to store hours, the shopping experience will be different during and even after the COVID-19 pandemic.
What You Need To Know
- Experts say shopper’s experience will be completely with new safe guards in place to make sure shoppers aren’t at risk.
- These new procedures may ultimately cause raised prices as companies compensate for new safety plans.
- Experts say shopper may also start shopping local more since there’s more trust shopping with owners you know rather than big box companies
"[Questions range from] how often do you clean certain surfaces to, as a retailer, should you move to contactless transactions through your point of sale system?" said Senior VP of Business and Economic Development, CenterState CEO Andrew Fish.
Experts say in addition to a payment option, clothing stores may see other large changes.
"The question I haven’t seen great answers for: There’s going to be returns. How do you process that return so that it’s safe to resell? How do you process someone that’s tried on something and they’ve decided not to buy?" asked Ray Wimer, a professor of retail practice at Syracuse University's Whitman School of Management.
According to the World Health Organization, the coronavirus can last up to 72 hours on some surfaces and as little as four hours on others. One Belk store in North Carolina is not taking any chances with their returns, "quarantining" clothes for 72 hours after return.
Central New York hasn’t reached a full blown reopening. For now, some big-name stores are taking their business to the curbside. But experts say shoppers may switch their shopping to local businesses.
"People are going to trust local more," Wimer said. "That trend was going on somewhat especially on the food side, that people may trust the local business more because you know the person who runs it than these bigger retailers."
Experts say as stores implement new COVID-19 safety plans, shoppers may also see an uptick in prices to compensate for new procedures.