A rough commute for riders at one Brooklyn subway station has them demanding answers from the MTA as NY1 For You's Susan Jhun reports.
It's been a schlep for straphangers at the Dekalb Avenue Station in Brooklyn where the only elevator entering the station has been broken for over two months.
"I have problems walking up and down the steps," said straphanger June Jack. " I look for stations with elevators. And I’m very disappointed at my age. They have no consideration for the elderly.
"I see people in wheelchairs, ladies with baby carriages, sometimes I volunteer – I give them a hand upstairs." said rider Henry Darden.
"This is frequently used by elderly people and disabled people," said rider Angel Cruz. "And it’s an inconvenience for them to use it."
It's a huge inconvenience for those who have to climb the two flights of stairs. Riders say signs indicating a repair date keep changing.
"They keep doing more extensions to fix it," Cruz said.
We contacted the MTA and a spokeswoman told us the elevator was taken out of service in October for replacement of a pipe that runs under the platform. She went on to say, a private contractor with a special certification is required and the MTA is now in the midst of hiring one.
The spokeswoman said the agency expects the work to be finished by mid-January and the MTA apologizes to customers for the inconvenience and advises them in the meantime to use the TripPlanner tool on the MTA website to provide the best accessible route.
NY1 For You will stay on top of this.