Department of Motor Vehicles facilities across the country experienced outages on Thursday, impacting appointments and services in multiple states, officials said.
In a statement to Spectrum News, the American Association of Motor Vehicle Administrators, a nonprofit group that aids DMVs across the country with software products and network services, said that the network that connects motor vehicle agencies to one another and to several verification services was impacted "due to a loss in cloud connectivity."
The outage lasted from 9:50 a.m. to 12:30 p.m. ET, the AAMVA said.
"During that time, there was no ability to process messages that support transactions of driver licenses and motor vehicle titles," the AAMVA said in a statement. "This prevented a number of motor vehicle agencies from issuing driver licenses and vehicle titles during the outage. AAMVA is working internally and with our cloud providers to determine the root cause of the outage."
DMV offices across the country scrambled to try and communicate the outages nationwide.
Illinois secretary of state Alexander Giannoulias wrote in a post on X, formerly Twitter, that they are "currently experiencing a nationwide network outage at our DMV facilities," adding: "All DMVs across the country are currently down."
In a press release, Colorado's DMV said it was reaching out to impacted state residents who have appointments at a State Driver License Office to reschedule "due to a national outage with the American Association of Motor Vehicle Administrators."
"Most driver license services, including online options, are affected, except driver license knowledge tests, endorsement tests and Commercial Driver’s License instruction permit tests, as well as scheduling hearings and requesting motor vehicle records," Colorado DMV wrote in a statement. "There currently is no timeline for when services will be restored."
Virginia's DMV said that "driver's license services are currently unavailable online and at all in-person locations," blaming a "third-party technical outage," while Massachusetts' Registry of Motor Vehicles said it "cannot process any license or ID related transactions at this time due to a national system outage."