SAN ANTONIO --
UPDATE: A spokesperson with the San Antonio Police Department said that they have tested AT&T service calls to 911 successfully. The Bexar County Sheriff's Office also stated that they are not experiencing any problems with AT&T customers calling 911.
The San Antonio Police Department encourages anyone that is unable to connect by calling 911 to call the non-emergency number at 210 207-SAPD.
ORIGINAL STORY:
Some AT&T customers are unable to call 911 in Bexar County and Comal County, according to the Comal County Sheriff's Office Facebook page.
Comal County authorities said that the San Antonio Police Department, New Braunfels Police Departments and the Bexar County Sheriff's Office are experiencing the issue.
The post on the Comal County Sheriff's Office Facebook page stated that AT&T customers may receive the message below if attempting to call 911:
“Due to local telephone trouble in the area you are calling, your call cannot be completed at this time.”
AT&T is aware of the outage and is working to fix it. In the meantime, authorities are asking anyone with an emergency to call 911 with a home phone or cellphone from another provider.