Since the first reports of mold at Fort Drum Mountain Community Homes last week, Spectrum News has received other complaints about mold in apartments.

Spectrum News has reached out to the U.S Army, Lend Lease, which manages the complex, and the health department, but still has not received comment.

But in an effort to provide answers with those dealing with mold in their apartments, ServPro in Watertown provided some answers on mold removal.

The first step is getting a lab test done where mold is suspected. There are hundreds of species; some are deadly like black mold, others not as much.

Once the results come back, and it is in fact mold, that's when the remediation process begins. Areas are sectioned off to suck everything out — items are put in plastic bags — and the area is cleaned to make sure all spores are gone.

Tenants said the maintenance team at Mountain Community Homes has taken care of the issue in the past by spraying Tilex.

But, ServPro experts say that won't help.

"Any bleach product does not kill mold,” said owner of Serv Pro in Jefferson County Mark Zegarelli. “It makes it disappear, but the spores are still alive, just waiting for the next moisture opportunity to grow again. You're just covering it up. It's still there."

Zegarelli says the generic mold testing kits aren't useful and he recommends getting the work done professionally through a lab.