ONLINE VIDEO FAQ

Spectrum News provides Charter Spectrum customers with enhanced access to our digital content. Want more information? Need help accessing our video? Get the answers with this FAQ.

General Information

What do I have access to on the Spectrum News websites?

Spectrum News websites provide the latest headlines, weather and traffic information in your community.

What do Spectrum customers get?

Spectrum customers have complete access to the live streams of Spectrum News’ on-air content, full episodes of Spectrum News programs, and additional long-form videos.

How do I sign in to watch your video clips?

To sign in, locate the words “Sign in here” at the top right corner of any page, or click on the Spectrum logo that appears when you go to watch any show clip.

What do I need to watch the live video stream?

Viewing the stream online requires a modern web browser like Internet Explorer version 9 or better, Firefox 19 or better, Safari 6 or better, or Chrome 12 or better, as well as Adobe Flash, which is available for a free download here:

Accessing our live stream no longer requires the Silverlight plugin, so it's compatible with Google Chrome. To watch the live video stream on a mobile device, you must download and log in to the Spectrum News app.

Getting Your TWC ID

I'm a Spectrum video customer – how do I get my username and password?

If you’re a Spectrum video customer, you may register for a TWC ID by entering the zip code and phone number associated with your account here.

For more detailed instructions, click here.

Troubleshooting

When I go to sign in, I get a message saying, "Your subscription does not currently include access to this programming." 

If you’re a Spectrum customer who has only high-speed data or phone service, you must upgrade to a video (TV) subscription for unlimited access to our video content. 

If you get this message while trying to sign in to our 24/7 live stream, it’s likely because you don’t have that news channel in the channel line-up on your cable box.

I subscribe to Spectrum video service and/or I get your news channel on my cable box, but I'm still having trouble signing in.

If you’re a video customer and/or you get one of our news channels on your cable box but you're still having trouble logging in, get assistance by visiting the Help Page, where you can choose between a live chat and phone support.