SYRACUSE, N.Y. -- The community is reacting to Van Duyn's 'action plan' to tackle recent allegations of neglect, abuse, and more.

The center's three-part plan focuses on improving communication, staffing and creating a culture of compassion.

It calls for the hiring of 50 full-time employees in the nursing department, compassionate care training, and building a partnership between the Van Duyn administration, council members, and community advocates.

A group called the Family Council, formed by residents' family members, are skeptical of the plan.

The Family Council Chair Walt Stein says the center has promised changes in the past but nothing came of it. He's also not happy with companies the center is looking to potentially hire.

"What they're looking at like customer service and stuff, this is not a hotel. This is a nursing home. And my feeling is that we need to bring people in here who work in this industry and know what needs to be done. To try the staff, the management on what needs to be done and how to do it the appropriate way so that people are treated fairly and with dignity that they so deserve,” he said.

Other council members are worried this plan is just in response to the center's annual survey by the state Department of Health.

Spectrum News reached out to Van Duyn several times for an interview, but has not received a response.