Earlier this week, we shared one resident's concerns about the lack of heat at a Syracuse nursing home. Well, shortly after, more people came forward to share their experience at Van Duyn. Iris St. Meran sat down with a man who says his grandfather is often lacking some of the basic necessities.

SYRACUSE, N.Y. -- Last week, Annette Walker went live on Facebook to talk about the conditions at Van Duyn Center for Rehabilitation and Nursing. The video was shared dozens of times. Walker said heat isn't the only issue there.

"They just leave you laying in wetness,” Walker said, “Sometimes you're lying in your own feces for a whole shift. Sometimes they don't even answer your bell."

Following our interview with Walker, we left messages for Van Duyn's administrator Patrick Deptula multiple times. He did not return any of our phone calls.

However, since that time other families have come forward with more complaints about the facility.

"The facility is billed as a health care facility. We didn't send him away to just a box, right," said Michael Neary.

Neary's grandfather, Joe, has been at Van Duyn since last May. Joe has dementia and resides on the third floor. Michael's concern is about the overall cleanliness. He recalled a recent visit where there was a horrible smell in his grandfather's room. Neary says there was fecal matter visible in a few parts of the room.

He shared photos with Spectrum News.

"We walked to the one staff member and she says, 'Oh don't worry, you'll get used to the smell,'" Neary recalled.

Neary said after talking to a second and then a third employee, it was eventually cleaned up.

"We're not talking about having luxuries, we're talking about actually having sheets and having sheets changed, having clothes changed; having a 95-year-old individual, he's not going to be able to get up and take a shower and clean himself,” Neary added, “We're relying on the medical staff to take care of that. It's just heart wrenching to see it's not being done."

One thing Neary would like to see done is the hiring of more staff.

"Once you bring in more staff, I believe they can come to a good resolution and bring the quality up for these patients," he explained.

Neary hopes adding his voice to this fight, sends the message loud and clear, his grandfather and other patients are deserving of quality care.

The State Department of Health says anyone who has a complaint or concern about nursing homes should call the Centralized Complaint Intake at 1-888-201-4563. All complaints are reviewed and kept confidential.