The state department of labor is holding hearings on worker scheduling issues as it drafts new regulations. In particular, the agency is looking at what's known as "on-call" or "call-in" scheduling, where workers have to be available to come in but may not end up getting any hours. It lets employers avoid being overstaffed on a slow day- but it means employees don't always know how much money they'll make each week. The agency says the goal of the hearings is to help strike a balance between the needs of both groups. Ted Potrikus, head of the Retail Council of New York state, explains.